1 About This Privacy Policy

This Privacy Policy applies to visitors, registered buyers, property owners, agents, agencies and other users of the Siraj Property platform.

By using Siraj Property or providing personal information through the platform, you acknowledge the practices described in this Privacy Policy.

2 Information We Collect

We may collect the following categories of information:

• Name, username and account type.
• Email address and telephone number.
• Business, agency and professional profile information.
• Property listings, photographs, descriptions and related details.
• Messages, enquiries and communications sent through the platform.
• Login, device, browser and technical information.
• IP address, access times and website usage information.
• Payment and transaction information where paid services are used.
• Any other information you choose to submit to us.

3 Information You Provide Directly

We collect information that you provide when you:

• Create or update an account.
• Publish or edit a property listing.
• Create an agent or agency profile.
• Submit an enquiry about a property.
• Contact an advertiser, agent or agency.
• Contact the Siraj Property support team.
• Purchase a paid listing or promotional service.
• Participate in surveys, promotions or platform feedback.

4 Information Collected Automatically

When you access the platform, certain technical information may be collected automatically through server logs, cookies and similar technologies.

This may include:

• Your IP address.
• Browser and device type.
• Operating system.
• Pages viewed and features used.
• Referring website or source.
• Date, time and duration of visits.
• Approximate location derived from technical information.

5 How We Use Your Information

We may use personal information to:

• Create, manage and secure user accounts.
• Publish and manage property listings.
• Connect buyers, tenants, owners, agents and agencies.
• Forward property enquiries to the relevant advertiser.
• Provide customer support and respond to requests.
• Process payments and administer paid services.
• Improve website functionality, performance and user experience.
• Detect fraud, misuse, security threats and prohibited activity.
• Send service-related notices and account communications.
• Comply with legal, regulatory and operational requirements.

6 Property Enquiries

When you submit an enquiry about a property, the information you provide may be shared with the relevant property owner, agent or agency so they can respond.

The receiving advertiser will be responsible for how they handle your information after receiving the enquiry, subject to their own legal obligations and privacy practices.

7 Agents and Agencies

Information published on agent and agency profiles may be visible publicly, including names, business details, photographs, logos, contact details and listings.

Agents and agencies should only publish information they are authorised to make public.

8 Publicly Visible Information

Certain information submitted to Siraj Property is intended for public display, including:

• Property listing details.
• Property photographs.
• Agent and agency names.
• Professional profile information.
• Public contact details chosen by the advertiser.

Please do not include confidential or sensitive personal information in publicly visible listings or profiles.

9 Sharing Your Information

We may share information with:

• Property owners, agents or agencies receiving an enquiry.
• Service providers supporting hosting, email, analytics, security and payments.
• Professional advisers where reasonably necessary.
• Government authorities, regulators or courts where legally required.
• A successor organisation in connection with a merger, transfer or restructuring.

We do not sell personal information as a standalone commercial product.

10 Service Providers

We may use trusted third-party providers to support the operation of the platform, including website hosting, mapping, communications, analytics, payment processing and security services.

These providers may process information only as needed to provide their services and subject to appropriate contractual or legal safeguards.

11 Cookies and Similar Technologies

Siraj Property may use cookies and similar technologies to keep users signed in, remember preferences, improve functionality, understand usage and protect the platform.

You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.

12 Payment Information

Where paid services are available, payments may be processed by authorised third-party payment providers.

Siraj Property does not ordinarily store complete payment card details. Payment providers may process payment information in accordance with their own privacy policies.

13 Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse or alteration.

However, no internet transmission or storage system can be guaranteed to be completely secure. Users are responsible for keeping their account credentials confidential.

14 Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain records, resolve disputes, prevent fraud and comply with legal obligations.

Retention periods may vary depending on the type of information, the account status and the purpose for which the information was collected.

15 Your Choices and Rights

Depending on applicable law and the circumstances, you may be able to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request information about how your data is used or shared.

We may need to verify your identity before responding to a privacy request.

16 Account Information

Registered users may update certain account information through their dashboard.

To request account closure or assistance with information that cannot be updated directly, please contact the Siraj Property team.

17 Marketing Communications

Where permitted, Siraj Property may send promotional or marketing communications. You may unsubscribe using the instructions included in the message.

Service-related communications, such as account, security or transaction notices, may still be sent where necessary.

18 Children's Privacy

Siraj Property is not intended for use by children who are not legally able to enter into relevant agreements or provide valid consent under applicable law.

We do not knowingly seek to collect personal information from children for independent use of the platform.

19 External Links

The platform may contain links to third-party websites and services.

Siraj Property is not responsible for the privacy practices, security or content of external websites. You should review their privacy policies before providing information.

20 International Processing

Some service providers may process or store information outside the country in which you are located.

Where this occurs, we will take reasonable steps to ensure that appropriate safeguards are used in accordance with applicable requirements.

21 Legal Disclosure

We may preserve, use or disclose information where reasonably necessary to:

• Comply with applicable law or a lawful request.
• Enforce our Terms of Use.
• Protect users, the public or the platform.
• Investigate fraud, abuse or security incidents.
• Establish, exercise or defend legal claims.

22 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The revised version will be published on the website with an updated revision date. Continued use of the platform after publication means the updated policy will apply to your subsequent use.

23 Contact Us

If you have questions about this Privacy Policy, your personal information or a privacy request, please contact the Siraj Property team using our Contact Us page.